We're sorry to hear that you've run into a problem using AwayBooking. We'd encourage you to have a read through the below information, but if this doesn't help, please contact us giving as many details as you can (including screenshots if possible) and our team will look into it.

• Price problems
• Problems on a travel provider's
• Website not working

The majority of hotels and hotel suppliers that we work with don't offer discounted child rates, but rather they charge a flat room rate. However, if your chosen hotel does offer child rates, at the point of booking on the third party website any applicable discount would still be applied for children.
For additional information on child rates, we recommend contacting the hotel provider you would like to book with. You can also Contact us.

Filtering by 'Accommodation Type' can help narrow down your search to suit your requirements. Depending on what you are looking for, we will list the available accommodation based on your preference. These include apartments, hotels, guest houses, hostels and bed & breakfast.

When you click on a deal that you saw on AwayBooking, you call us directly. After you make the payment us, you will receive a confirmation email at the email address used for the booking. This confirmation email from the booking site includes all details about your reservation, as well as contact details of your stay.

To cancel or change your reservation, please contact us directly. You can find the booking site’s contact details in your confirmation email.

Sometimes it can take up to 72 hours for the booking confirmation to be received at your email address.
Check your spam folder - In most cases, the confirmation email is already received there.

If you would like to enquire about a refund or anything to do with your invoice, please contact the booking site directly. They are responsible for booking and payment processes, so they are in the best position to help you. The booking site’s contact details can be found in your booking confirmation email.

When you complete your reservation and payment, your booking transaction is processed by the booking site. Therefore, they are best suited for answering all your booking related questions and help you manage your reservation.
If you haven’t booked yet, they can help answer all your questions on how to contact the property and enquire about its amenities and policies, as well as payment and room options.

It can unfortunately occur that scammers misuse the trivago brand, logos and/or domain, falsely presenting themselves as trivago employees, affiliates, agents or representatives. Under these false pretences, they may try to get money from you.

We want to remind travelers how to recognize and safeguard themselves against online scams.

trivago is an online accommodation search platform. Irrespective of the situation or circumstances, we do not collect any payments and will never ask you for money, upfront payments neither as “traditional payment” nor in cryptocurrency.

See below for claims scammers may make. Please note, this is a non-exhaustive list:

• You may be told to receive apartment keys and/or an apartment rental contract from trivago in exchange for an upfront payment, or deposit
• You may be proposed a job offer, or task to work on, to earn commissions/bonus in exchange for an upfront payment, or investment

Such defrauding offers and claims are usually received via social networking services (SNS) such as WhatsApp and Telegram, text messaging, email, the internet, phone, etc. In any case, disregard any written or oral requests that you believe to be fraudulent, or suspicious.

The hotel prices shown on AwayBooking always include an estimate of mandatory taxes and charges, including any fees charged by online travel agencies.

Additional options may be offered by the hotel provider, which will change the price you pay for your room. These options can include room upgrades, breakfast, and free cancellation.

Sometimes a hotel provider might charge more for certain payment methods. The price shown on AwayBooking should always include a free payment option (usually it's the most popular card in your country). Because you have at least one option to avoid any additional fees and it's the most popular payment method, this is the price we show in our results.

If you have questions about what's included, please contact the hotel provider you plan to book with.

We’ve created an unbiased travel search engine that scans the web for as many hotels as we can get our hands on, giving you the satisfaction that comes with uncovering an amazing deal.

We search hundreds of the most popular hotel provider’s in north bengal. We work hard at creating as many relationships with these providers as possible so you can have as much choice as possible.